Privacy Policy

This Privacy Policy describes how crestovfeld (crestovfeld s.r.o.) collects, uses, and protects your personal information. We are committed to ensuring your privacy is protected when you use our website and services related to office furniture wholesale and corporate workspace solutions.

Who We Are

We operate as a data controller for the personal information collected through our website and services. We provide office furniture wholesale solutions, ergonomic office desks, chairs, and bulk supplies for corporate workspaces. Our office is located in Brno, Czech Republic, and we serve companies throughout the region.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact Information: When you contact us through forms or email, we collect your name, email address, phone number, company name, and message content.
• Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent on pages, and referral sources.
• Technical Information: We automatically collect your IP address, browser type, operating system, and device information.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.
• Business Information: If you request quotes or pricing, we may collect details about your company's furniture needs and specifications.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We obtain your explicit consent before processing certain data, such as when you subscribe to our mailing list or complete contact forms.
• Legitimate Interest: We process information to improve our services, conduct business analytics, and prevent fraud or abuse of our website.
• Legal Obligation: We may process data to comply with applicable laws, regulations, and legal requests from authorities.
• Contract Performance: We process information necessary to fulfill service requests and business transactions with corporate clients.

How We Use Your Information

We use the information we collect for specific purposes:

• Responding to your inquiries and providing customer support
• Processing quotes and business transactions
• Improving our website functionality and user experience
• Analyzing website traffic and user behavior patterns
• Sending promotional materials or newsletters with your consent
• Complying with legal obligations and regulations
• Preventing fraud and ensuring website security
• Personalizing content and recommendations for your company's needs

Data Retention

We retain your personal information for specific periods based on the type of data and our business needs:

• Contact Form Messages: We retain contact form submissions for up to 24 months after your last interaction with us, allowing us to maintain communication history with corporate clients.
• Email Communications: Business correspondence and email exchanges are retained for up to 36 months to document business relationships and transactions.
• Analytics and Cookie Data: Website analytics data and non-essential cookies are retained for up to 12 months to track usage patterns and optimize site performance.
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security and troubleshooting purposes.
• Quote and Order Data: Information related to quotes and orders is retained for 7 years to comply with accounting and tax regulations in the Czech Republic.

After the retention period expires, we securely delete or anonymize your information unless legal obligations require us to maintain it longer.

Your Rights

You have the following rights regarding your personal information under applicable data protection laws:

• Right of Access: You can request access to the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal and contractual obligations.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with the Office for Personal Data Protection (ÚOOÚ) of the Czech Republic if you believe your rights have been violated.

To exercise any of these rights, please contact us using the information provided below.

Cookies

We use cookies and similar tracking technologies on our website to improve user experience and analyze site performance. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality, security, and core features.
• Analytics Cookies: Help us understand how visitors use our website and identify areas for improvement.
• Preference Cookies: Remember your settings and choices to personalize your experience.
• Marketing Cookies: Used to deliver targeted content and track advertising effectiveness.

You can control cookies through your browser settings and opt out of non-essential cookies. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure server infrastructure, and restricted access controls. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may use third-party services for analytics, hosting, and business operations. These service providers are contractually bound to process your information only as necessary to provide their services and maintain confidentiality. We do not share your information with third parties for their marketing purposes without your consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website after such modifications constitutes your acceptance of the updated Privacy Policy.